Shipping policy

Shipping Policy At PRFRM, we want to make sure your order reaches you quickly and smoothly. Below are the details of our shipping process:

Processing Time: We aim to process and ship your order within 1-2 business days. If you place an order over the weekend or on a holiday, we'll get started on it the next business day.
Shipping Methods & Timeframes: We offer both standard and expedited shipping options at checkout, so you can choose what works best for you. Delivery times vary based on your location and the shipping method selected.
Where We Ship: We currently ship to selected countries within the European Union, the US, Canada, Australia, and New Zealand. We're working hard to expand our reach—sign up for our newsletter for updates on new locations!
Free Shipping: We offer free shipping on orders over $150, and for other orders, shipping costs are calculated at checkout based on your location.
Estimated Delivery Times:

Australia and New Zealand: 2-7 working days
Standard International: 8-12 working days (subject to local customs checks)
Note: During busy times like Black Friday or the holiday season, deliveries may take a little longer due to high demand.

Tracking Your Order: As soon as your order ships, we'll send you an email with a tracking number so you can follow its journey.
Lost or Stolen Packages: If your package is lost or stolen, we recommend reaching out to the shipping carrier first. However, if you need further assistance, feel free to contact us—we’re happy to help.
Incorrect or Missing Items: If you received the wrong item or something is missing from your order, please reach out to our support team at info@useprfrm.com with your order number, and we’ll get it sorted right away.
Need Help? If you have any questions about your shipment, just drop us a message at info@useprfrm.com. We're always here to assist!